Managing & Supporting the Poorly Performing Doctor

Provider: Medicology Ltd
CPD Points: 5, This is a 1 day Course

Description

Enhance your ability to help doctors achieve clinical excellence whilst ensuring you handle the experience safely and effectively

Without doubt, one of the most stressful roles a doctor performs is that of managing performance issues with juniors or even colleagues. Despite feeling like a minefield of legal principles, individual sensitivities and clinical governance, using the right approach coupled with effective skills results in rapid attainment or restoration of acceptable clinical standards and a doctor who will be grateful for the rest of their career. This comprehensive course is designed to allow consultants and managers to handle performance issues with confidence and in a supportive manner, ensuring that they are safe and the struggling doctor stands the best possible chance of succeeding.

Content

What constitutes acceptable versus unacceptable performance
Passing assessments versus real life clinical performance
Tell-tale signs of a doctor in trouble
Ensuring that problems are identified early
EGOR model for supervising & monitoring junior doctors
Raising performance issues – communication skills
Legal principles in poor performance – rights
Legal principles in poor performance – conducting a safe process
Managing denial or naivety
Conducting a performance appraisal when all is not well
Conducting root cause analysis in performance issues
Creating a PRP (performance rectification plan)
Methods & options for restoring or enhancing performance
What constitutes appropriate support?
Setting an appropriate monitoring schedule
Feedback skills when performance issues exist
Mentoring to restore or augment knowledge and skills acquisition
Using coaching techniques to help support development
Fostering self-reliance in meeting learning goals
Maintaining motivation whilst issues are resolved
Managing issues identified towards the end of a rotation
What should you do if performance doesn’t improve?
Approaching references for doctors where concern exists

Benefits and objectives

Identify performance issues early on
Gain skills in raising areas of concern
Be confident that you are conducting a robust, safe process
Ensure doctors are appropriately supported
Help struggling doctors successfully attain the required levels
Manage ongoing poor performance appropriately

Course type and teaching methods

This is a supportive but pragmatic course designed to help consultants and others successfully manage a range of performance issues occurring with junior doctors and senior colleagues. The course consists of an engaging mixture of lectures, discussions, exercises and case studies, the latter being particularly useful in devising the best way forward.

Target Audience

Doctors	Nurses	Bus & Admin	Allied Pros
Junior Middle Senior	Junior Middle Senior	Junior Middle Senior	Junior Middle Senior

Additional Information

Registration Time:   9:15
Start Time:   9:45
Finish Time:   16:15 - 16:30
Course format:   Course
Accommodation Arrangements:   Accommodation is not included.
Included in Registration Fee:   The cost of registration is comprehensive and includes all refreshment breaks including lunch, as well as course materials, binder and any assessments.

Book Now By Phoning
01332 821270

Quote Course Reference: 97

DATES & LOCATIONS

Date:	14th December 2010 (Tuesday)
Location:	London
Venue:	MIC Hotel & Conference Centre
Cost:	£264.38 inc. VAT

Date:	3rd March 2011 (Thursday)
Location:	Birmingham
Venue:
Cost:	£264.38 inc. VAT

Date:	13th May 2011 (Friday)
Location:	London
Venue:
Cost:	£264.38 inc. VAT

Pricing Details

Course fees:	£265.00 +VAT
Early Bird Fees:	£225.00 +VAT
The early bird rate applies to bookings received more than 56 days before the course date. More on the Earlybird Discount

Event Reference