Patient Experience Conference

Provider: Medicology Ltd
CPD Points: 3, This is a 1 day Conference

Description

Delivering Experience Improvements Through Patient Feedback

Patient experience is an increasingly important aspect of a successful service. With the introduction of an experience component in the financial returns a Trust earns on activity through CQUIN, it is also a bottom-line issue. With increasing competition, greater choice and easier transfer of patients between providers, all providers need to acknowledge the role that experience plays in influencing their reputation and ultimately the flow of patients that they rely on for funding. This conference is aimed at pushing forward the patient experience agenda in a practical manner.

This interactive workshop is the next in a series of events that commenced with the conference at the Royal Society of Medicine in October 2009.

Contributors so far include The King’s Fund, DH, Acute Trusts, Primary Care Trusts and other healthcare organisations.

Participation numbers strictly limited to 110 so book early

Conference Lead: Dr Taher Mahmud MD MSc MRCP
Consultant Physician & Rheumatologist, PEMBURY AND KENT & SUSSEX HOSPITALS

Content

• Compassion at the Point of Care – Ensuring that dignity, compassion & respect are at the heart of experience
• The Importance of Experience - Understanding the link between feedback, funding & patient flow
• Experienced Improved - Lessons learned and improvements made following 5 years of experience assessment
• Improving Experience - Designing a comprehensive approach to delivering experience
• Efficient, Practical & Cost-effective Experience Capture – Delivering impact in experience without over-engineering the process

Benefits and objectives

• Gain a fuller understanding of the role of experience in service funding
• Learn how to best approach assessing experience with a view to experiencebased performance management
• Discover how to minimise collection costs whilst maximising information
• Understand how to use patient feedback to improve everyday performance
• Find out how you can combine service experience assessment with doctorlevel patient feedback suitable for revalidation

Course type and teaching methods

This conference is suited to Leaders from across the healthcare landscape, especially senior clinical and non-clinical leaders within SHAs,PCTs & Providers and Experience Leads/ Managers.

Target Audience

Doctors	Nurses	Bus & Admin	Allied Pros
Junior Middle Senior	Junior Middle Senior	Junior Middle Senior	Junior Middle Senior

Additional Information

Book Now By Phoning
01332 821270

Quote Course Reference: 330

DATES & LOCATIONS

This course doesn't have any dates yet.

Pricing Details