Communication Skills for Junior & Middle Grade Doctors

Provider: Medicology Ltd
CPD Points: 5, This is a 1 day Course

Description

Develop effective communication skills to help ensure you communicate with clarity and impact

It is well known that most complaints and litigation come from poor communication process. Equally, clinical mistakes stem from a lack of communication strategy and poor communication style contributes to most interpersonal conflict in the workplace. Wow, it's an important subject then? This course is a fast-paced, highly effective day on improving communication skills essential to junior doctors, handling patients, parents & relatives, delivering bad news, proper handovers, contributing on ward rounds and a wide variety of other situations where improved communication clarity is likely to lead to improve results and outcome. A very powerful course.

Content

Understanding the communication process in the context of the junior doctor
Where litigation & complaints come from
Attributes of successful interpersonal communication
Setting yourself communication goals
Different communication styles and their impact on understanding, clarity, respect & harmony
Effective peer & interpersonal communications
Active listening skills for junior doctors
Listening to patients, parents & relatives whilst making them feel their views are important
Hearing beyond the words - identifying fear, feelings & emotions, not just facts
Reflective feedback techniques to improve your understanding whilst acknowledging the communication
Managing your emotions in stressful situations
Having a communication plan in all scenarios
Identifying & communication the key message or information with absolute clarity
Delivering bad news competently - achieving understanding and acceptance
Managing expectations in patients, parents & colleagues
Dealing with unrealistic requests without causing incidents
Saying sorry when you have made mistakes
Body language & voice tone and their impact on the feelings you generate
Effective ward round & case presentation skills
Getting handover right - improving clinical continuity & understanding
Phoning your consultant - planning, information and understanding
Avoiding common communication pitfalls

Benefits and objectives

Develop effective communication skills & strategies leading to greater achievement
Reduce clinical errors by improving clarity
Learn to listen effectively and then identify key information
Improve handover and clinical continuity
Contribute more effectively on ward-rounds
Manage your own emotions in a variety of communication scenarios
Deliver bad news professionally & competently
Reduce the likelihood of patient complaints

Course type and teaching methods

With a huge volume to get through this is a fast-paced mixture of lectures, case studies & discussion, with some opportunity to practise too. Never a dull moment en route to transforming your ability to communicate successfully.

Target Audience

Doctors	Nurses	Bus & Admin	Allied Pros
Junior Middle Senior	Junior Middle Senior	Junior Middle Senior	Junior Middle Senior

Additional Information

Registration Time:   0915
Start Time:   0945
Finish Time:   16:15 - 16:30
Course format:   Course
Accommodation Arrangements:   Accommodation is not included.
Included in Registration Fee:   The cost of registration is comprehensive and includes all refreshment breaks including lunch, as well as course materials, binder and any assessments.

Book Now By Phoning
01332 821270

Quote Course Reference: 24

DATES & LOCATIONS

Date:	22nd September 2010 (Wednesday)
Location:	London
Venue:	CCT Venues-Smithfield
Cost:	£311.38 inc. VAT

Date:	2nd November 2010 (Tuesday)
Location:	Manchester
Venue:	Bewleys Manchester Airport
Cost:	£311.38 inc. VAT

Date:	21st January 2011 (Friday)
Location:	London
Venue:
Cost:	£264.38 inc. VAT

Date:	23rd March 2011 (Wednesday)
Location:	Birmingham
Venue:
Cost:	£264.38 inc. VAT

Date:	10th June 2011 (Friday)
Location:	London
Venue:
Cost:	£264.38 inc. VAT

Pricing Details

Course fees:	£265.00 +VAT
Early Bird Fees:	£225.00 +VAT
The early bird rate applies to bookings received more than 56 days before the course date. More on the Earlybird Discount

Event Reference