Advanced Communication Skills for Healthcare Professionals

Provider: Medicology Ltd
CPD Points: 10, This is a 2 day Course

Description

Starting with developing a greater understanding of people, this course then translates this into a range of advanced interpersonal skills such as advanced communications, negotiation skills, building rapport, developing effective teamwork & relationships, choosing appropriate language, fostering an environment of respect, as well as developing self-awareness. A busy and invaluable course designed to make you more effective in all of your dealings with people.

Content

People - Strange fruit indeed
Self esteem & its impacts on.... everything!
Motivations of behaviour - our wiring
How we process information and learning styles
Recognise peoples wiring & processing styles
How wiring affects interpersonal interactions
Developing behavioural flexibility
Interpersonal effectiveness through adaptation
Building rapport, naturally
Contributing to a harmonious team environment
Communication planning with people in mind
Language choice to improve clarity and understanding
Advanced communications - hitting the mark always
Getting heard more often
Effective listening skills - hearing what you delete
Strategies for effective interpersonal negotiation & influencing
Advanced behavioural negotiation skills
Predicting & managing what other people think
Preventing & managing conflict in the workplace

Benefits and objectives

Understand what makes people tick - their wiring
Translate this into a range of advanced skills
Develop advanced communication skills for clarity & effectiveness
Build rapport & effective working relationships
Influence people successfully
Understand and apply the principles of negotiation
Demonstrate greater effectiveness through people

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable.

Target Audience

Doctors	Nurses	Bus & Admin	Allied Pros
Junior Middle Senior	Junior Middle Senior	Junior Middle Senior	Junior Middle Senior

Additional Information

Registration Time:   0915
Start Time:   0945
Finish Time:   16:15 - 16:30
Course format:   Course
Accommodation Arrangements:   Accommodation is not included.
Included in Registration Fee:   The cost of registration is comprehensive and includes all refreshment breaks including lunch, as well as course materials, binder and any assessments.

Book Now By Phoning
01332 821270

Quote Course Reference: 22

DATES & LOCATIONS

Date:	7th & 8th October 2010 (Thursday & Friday)
Location:	Birmingham
Venue:	MWB Business Exchange
Cost:	£622.75 inc. VAT

Date:	6th & 7th January 2011 (Thursday & Friday)
Location:	Manchester
Venue:	Bewleys Manchester Airport
Cost:	£528.75 inc. VAT

Date:	5th & 6th April 2011 (Tuesday & Wednesday)
Location:	Edinburgh
Venue:
Cost:	£528.75 inc. VAT

Pricing Details

Course fees:	£530.00 +VAT
Early Bird Fees:	£450.00 +VAT
The early bird rate applies to bookings received more than 56 days before the course date. More on the Earlybird Discount

Event Reference